Policies

By making a purchase, you are agreeing to abide by our Purchase and Return Policy, Website Terms of Use and Privacy Policy.

Coffee/Tea: All coffee and tea orders are processed in a separate facility, and will ship separately. No shipping fees are added onto these products.

Returns/Refunds: Returns must be initiated within 14 days of the customer receiving the product, and requires a valid Return Merchandise Authorization (RMA) number. RMA numbers can be obtained online through the contact form. This Southern Girl Can, LLC reserves the right to reject unauthorized returns. Once received, returns will be processed within ten (10) business days, excluding weekends, holidays, and the day of delivery. All sales are considered final unless otherwise authorized at the time of RMA issuance, with returns eligible for store credit (no monetary refunds). Original packaging must be intact for all returns, and authorization must be obtained before proceeding with any return.

In case of receiving damaged, defective, or incomplete orders, customers must report the issue to This Southern Girl Can, LLC within 72 hours of receipt. Failure to report within this timeframe will result in refusal of the return. If a replacement is sent, customers will receive USPS labels for return shipping of the original defective item. Failure to return the original item within the specified time frame will result in the customer being liable for the entire cost of the replacement.

Returned products must be in new, unused, resalable condition, with any missing components subject to additional charges or rejection of the return. Non-defective returns may incur original shipping charges and a recovery fee if the merchandise is not resalable.

Customers are responsible for all return shipping charges and original shipping costs incurred by This Southern Girl Can, LLC. Signature confirmation and insurance are recommended for return shipments, as This Southern Girl Can, LLC is not liable for lost or damaged packages. Customers are also responsible for inspecting merchandise upon receipt and prior to use, as damaged or used items will not be accepted for returns.

Unauthorized returns, refused shipments, and undeliverable packages will take up to 3 weeks to process, with the customer being responsible for the original shipping fee, return shipping fees, and a 20% restocking fee. This means you will not be reimbursed for shipping fees paid, and you will receive 80% of your original purchase price, provided the item is returned.

This Southern Girl Can, LLC maintains a Privacy Policy to protect customers' personal information, ensuring it is not sold, traded, or rented to third parties. Personal information is collected solely for order processing, with address information shared with shipping parties as necessary to fulfill orders.

 This Southern Girl Can, LLC reserves the right to change, alter, or amend our return/refund policy at any time without notification.